Frequently Asked Questions (FAQ)
Carriage will be arranged and paid for by the Company on all orders over £500.00 nett invoice value to UK mainland destinations. Payment for carriage on all orders of value £500.00 or less will be met by the Purchaser. Whilst the Company will endeavour to maintain delivery dates, time of delivery shall not be of the essence and the Company will not be liable for any consequential costs or damages for late delivery. The risk in the Goods shall pass to the Purchaser on completion of delivery.
RETURN OF GOODS
Goods correctly supplied by the Company to the Purchaser shall not be returned to the Company unless the Company has previously agreed to such return in writing. Any such Goods returned must be consigned carriage paid and accompanied by a packaging note stating the Company’s invoice number and date thereof together with the reason for return. In such circumstances the Company shall be entitled to impose on the Purchaser a restocking charge. If the Goods of a consignment (or any of them) are to be returned and are subsequently lost in transit the Company will only issue a credit to the Purchaser if it can be conclusively proved that the Company or its agents removed the Goods from the Purchaser’s premises.
Faulty Goods shall neither be returned nor destroyed without the Company’s prior authorisation in writing. Before any such authorisation can be given the Purchaser shall provide for the Company the relevant batch numbers for each of the Goods to be returned or destroyed to enable the Company to establish purchase dates and other relevant details of such Goods. Goods authorised to be returned must be carriage paid by the Purchaser and must be accompanied by a packaging note stating the quantity of such Goods and the Company’s product part number.
For Goods that are authorised to be destroyed the Purchaser shall provide the Company with confirmation that the goods have been destroyed. The Company shall provide no credit for Goods returned or destroyed outside the Company’s guarantee period. Should Goods be returned which have not been supplied by the Company, the Company will notify the Purchaser and will keep such Goods for a period not exceeding two months and will dispose of such Goods thereafter unless instructed otherwise by the Purchaser and subject to the Company agreeing in writing to keep such Goods for an extended period.
Samples supplied to the Purchaser shall be subject to these Conditions and paid for by the Purchaser. The cost of any such samples will be credited to the Purchaser when returned to the Company in good conditions.